Hey there,

As 2020 comes to a close, the whole team has been reflecting on the challenges of the past year.

However, it’s also been a time for growth and learning. And with this in mind, we have been examining the positive experience that we can take into 2021!

Things That Have Kept us Smiling

First, the widespread use of face masks has produced an unexpected side effect: it has led more people to recognize that they have a hearing loss.   

The reason for this is that most masks prevent lip reading, which many can rely upon for years to communicate with others without knowing that they have a hearing condition.

However, during the pandemic, these people visited our clinics and received the right assistance earlier than usual. We have been pleased to help more locals than ever witness the sounds of the holiday season better this year!

Second, social distancing and state restrictions have meant that our team has spent more time at home with their families this year compared with last.

But this has also made us all realize just how crucial it is to make time for these special moments with our loved ones.

As we look forward to 2021, following this year’s highs and lows, the importance of the relationships that we share with others has become far more apparent.

Updates from The Office

We hope you have some wonderful holiday celebrations planned for December and the new year – even if your arrangements are different this year.

Just to let you know, the clinics will be open as regular, but we will be closed on December 24,25, 31, and New Year’s Day. Please, let us know if you need an appointment near these dates.

This year, some of the staff members from Preferred Hearing Centers are volunteering at the Salvation Army’s Christmas Banquet on December 18, at the William and Catherine Booth Towers in Orlando.


It’s a fantastic charity, and we’re so pleased to give back in this way during the holiday period. There are still opportunities to volunteer if you’d also like to help out!

On a personal note, Mark and Brenda Johnson will be heading to Nashville, TN on the day after the 25th to enjoy the festivities at the Grand Ole Opryland Hotel. Their son and grandkids will also be joining them for all the fun!

Have you considered your insurance?

As we move into the new year, we’d like to remind you that our clinic accepts most hearing aid insurance plans, and some of these will expect to see additional benefits added to their service in January.

It’s a great idea to check your benefits while you’re getting your ears tested in the clinic, as our team of specialists can confirm any changes to your plan right away!

You can find out more about our payment plans here.

In addition, why not consider our Total Hearing Service Plan, which allows patients who have previously purchased hearing aids through third-party insurance to benefit from a lifetime of services.

The service offers patients benefits that include:

  • Comprehensive software upgrades for your hearing devices
  • Annual hearing re-testing and unlimited hearing aid re-programming
  • Auditory Rehabilitation, which is a computerized program that trains your brain to listen better
  • Consistent follow-up visits, ensuring your hearing is at its optimum ability.
  • Two packages of batteries per hearing aid for three years

If you would like to find out more, please get in touch with our team of specialists.


Struggling for a Holiday Gift?

The most important part of the holiday season is spending time with loved ones. But if you know someone with a hearing loss, there are also a few things that would work great as gifts.

For example, many of our patients have found that a portable microphone accessory, such as the ReSound Multi-Mic, is a valuable addition to their hearing aid experience.

These precisely amplify the sounds in your local environment, meaning that you can easily interact with others even when there’s a lot of background noise.

If you’d like to know more about this or other possible gift items, call us at 407-499-1358 (East Orlando), 407-349-4206 (South Orlando), or 407-499-1173 (Winter Springs).

We’d be happy to offer expert advice!

Riddle me This

Everyone at Preferred Hearing Centers loves playing games over the holidays. So, with this in mind, we’ve prepared a series of riddles for you to try and guess!

A) What is always in front of you but can’t be seen?

B) What goes up and down but doesn’t move?

C) What has hands but can’t clap?

Think you know the answers? Hit “reply” on this email and send us your guesses! We’d love to hear them – good or bad!

Patient Resources


The festive season is here, so now would be a great time to give your hearing aids some TLC…

Learn more…


Among Android’s many accessibility features, the latest development is here to help the hard of hearing…

Learn more…

Have a question or need help? We’re here for you!

Call us at

(407) 499-8328 (East Orlando, FL),
(407) 329-9486 (South Orlando, FL),
(407) 942-7715 (Winter Springs, FL).

The team at Preferred Hearing Centers

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Mark D. Johnson, HAS, BC-HIS, A.C.A.

Mark began his career in the hearing healthcare field in 1993 with a major hearing aid/care provider. He opened his own practice in 1994 in Orlando, Fl.  In 1995, he became board-certified, and through continued training received his A.C.A. credentialing as a certified audioprosthologist in 1997. He has conducted many hearing educational workshops, both for professionals and for the general public, and trained many individuals in the hearing healthcare field.